Implementing Virtual Agent?

Here are some journey options

Journey Stage: 1

PREPARE

VA Fundamental, implementation and Natural language understanding training

PREPARE

Introduction to AI search

Customizing AI search

Learn about application scopes

Journey Stage: 2

SET UP FOUNDATIONS

SET UP FOUNDATIONS

Knowledge base to support conversation topics

Service Catalog to support conversation topics 

Request management  is in production

Journey Stage: 3

DETERMINE CHANNELS

DETERMINE CHANNELS

Native bot/Employee Center

and/or

Integrate with third party chat tool, such as Teams

and/or

Mobile for end users

Journey Stage: 4

OOB CONVERSATIONS

OOB CONVERSATIONS

Provide on-demand solutions to

common customer problems

optional

Enable AI Search

Connect to service catalog

Use incident topic recommendations